Beadful Studio
Refund Policy
Two situations, both handled simply: if an export fails, you are not charged. If you bought credits and never used them, you can have your money back.
1. Failed exports — automatic
If a paid export cannot be produced (the file cannot be built, or the print window is blocked), the credit is returned to your balance automatically and you see a message saying so. You do not need to ask, and nothing is charged for that attempt.
2. Unused credits — 30 days
If you bought a bundle and did not use any of it, email us within 30 days of the purchase and we will refund it in full. Once credits have been spent on exports, the remaining balance can still be refunded pro rata at our discretion — just ask.
3. How to ask
Email support@beadful.top with the email address or name on your PayPal account and the date of the purchase. You do not need an order number — we can find the transaction from those details.
Approved refunds go back through PayPal to the original payment method, usually visible within 5–10 business days depending on your bank.
4. Lost credits — restored, not refunded
Credits are tied to the browser, not to an account (Beadful has no login). If you cleared site data, switched browsers, or moved to a new device and your remaining credits disappeared, contact us: we will restore them as a redeemable code rather than a refund, so you keep what you paid for.
5. EU and UK consumers
Under EU and UK consumer rules, the right to withdraw from a digital-content purchase ends once delivery has begun with your consent. Because an export is delivered instantly when you pay, a completed export cannot be cancelled — but nothing here limits your statutory rights where a service was faulty or not as described.
6. Before opening a dispute
Please email us first. A missing credit or a failed export takes minutes to fix directly, while a PayPal or bank claim can take weeks and may temporarily freeze the credits involved.